eLoyalty has announced the integration of its core software toolkit with Internet customer service applications to give companies more visibility into customer interactions. The toolkit, when combined with eLoyalty's consulting services, can help companies deliver improved customer service across key customer interaction points. Using the toolkit for enterprise customer management, companies can link their Web channel with other customer management channels such as contact centers and interactive voice response (IVR) applications to help provide a more consistent customer experience. The toolkit, which is used in conjunction with the company's consulting engagements, was designed to reduce the time, risk and cost associated with developing and supporting customer management applications.
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